Our goal is to provide quality treatments in a timely manner. In order to do so, we have had to implement an appointment/cancellation policy. The policy enables us to better utilize available appointments for our clients.

You will receive an email confirmation of your appointment + a reminder email/or text 48 hours prior to your appointment through our online booking system.

All appointments must be cancelled 48 hours prior to your appointment booked.

To cancel appointments, please call/text us directly at 604 561 8682 or email info@renewskinclinicltd.com or cancel through our online booking system https://renewskinclinicltd.janeapp.com/ 48 hours prior to your appointment time.

Please note: You must be on time for your appointment as we have clients booked back to back and we do require to have enough time to do a thorough disinfecting and sterilization between clients as per our COVID 19 policy and procedure.

A BOOKING DEPOSIT/ FEE OF $20 will be needed to reserve your appointment slot. The deposit will go towards your appointment. If your appointment is a pre paid package - the deposit will be credited to your account or refunded back.

CANCELLATION POLICY

IF you are a NO SHOW or IF YOU PROVIDED A LATE CANCELATION OR RESCHEDULING OF YOUR APPOINTMENT less than 48 hours AS WE DO REQUIRE 48 HOURS NOTICE - THE DEPOSIT/ FEE IS NON-REFUNDABLE AS WE ARE UNABLE TO FILL THE APPOINTMENT LAST MIN.

If you do not cancel or reschedule 48 hours prior to your appointment or if you are a NO SHOW and wants to reschedule your appointment - there will be a late cancellation or rescheduling/ no show fee of $20 to be paid prior to rebooking your appointment or added to your next appointment scheduled.

***IMPORTANT INFORMATION BELOW. PLEASE READ**

(Upon your online booking, you agree to the terms & policies)

Procedure + policy for booking appointments

1.    MUST FILL OUT ALL INTAKE FORMS PRIOR TO YOUR BOOKED APPOINTMENT. You will receive a link through the confirmation email and reminder emails.

2.    A BOOKING DEPOSIT/ FEE OF $20 WILL BE REQUIRED THROUGH THE ONLINE BOOKING TO RESERVE YOUR APPOINTEMENT. THE DEPOSIT WILL GO TOWARDS YOUR APPOINTMENT. If your appointment is a Pre-paid package – the deposit will be credited to your account or refunded back to the original payment when you arrive to your appointment.

3.    If you are unwell - please reschedule your appointment. As we are protecting the health and safety of all clients and staff.

4.    IF you SHOW UP to your appointment UNWELL. WE WILL KINDLY TURN YOU AWAY and asked you to reschedule when you are feeling better.

5.    MINIMAL OF 48 HOURS NOTICE FOR ANY CANCELLATION OR RESSCHEDULIING IS REQUIRED, OTHERWISE, A $20 FEE (A LATE CANCELLATION OR NO SHOW) WILL BE PAID PRIOR TO REBOOKING.

6.    Make sure you arrive ON TIME for your appointment that is scheduled. Being Late MAY result in cancellation of your appointment, as we cannot guarantee your appointment will be fulfilled for the time it is booked for your appointment.

As we require enough time to thoroughly DISINFECT/STERILIZE before and after each client as per our COVID 19 policy and procedure guidelines.

7.    Prices are subjected to change at anytime

8. Types of payment accepted: Mastercards, Visa, Amex, Debit, Tap, Apple Pay, Google Pay and Cash.